Frequently asked questions
How can I make a reservation?
- Select the glassware and/or equipment you would like to rent during the trade fair. Glassware is available by the crate, with a minimum order quantity of two crates per type of glass for the entire duration of the trade fair.*
- Create an account or log in using your existing credentials.
- Check your company details and your order, and enter your stand number.
- Confirm and pay for your order, and you are all set for ProWein!
- Equipment such as refrigerators, coolers and other items will be delivered during the day before the trade fair begins. The initial delivery of glassware will take place either on the evening before the first day of the trade fair or on the morning of the first day. Ice will be delivered at the selected time.
* The minimum order quantity of two crates per type of glass allows the glassware to be exchanged for cleaning.
How are losses and glass breakage charged?
For certain products, particularly equipment such as refrigerators or coolers, a replacement price is specified. If an item is not available at the exhibition stand upon collection or is not returned, the specified replacement price will be charged.
For glassware, a standard breakage allowance of approximately 5% is already included. Normal glass breakage will therefore not be charged separately. However, in the event of unusually extensive damage, for example if an entire pallet of glasses falls over, we reserve the right to charge for the damaged glasses.
Transport racks that are not returned will be charged at a flat rate of €50 per rack. All losses and exceptional damage will be invoiced after the trade fair.
Which payment methods are possible?
You can conveniently pay for your webshop order by credit card, PayPal or invoice. If you choose to pay by invoice, the invoice amount must be paid in advance and within the stated payment term before the trade fair begins.
For purchases made during the trade fair, such as ice from our service stations or additional orders, you can pay by credit card, instant bank transfer or PayPal. Card terminals are available at our sales stations.
If you require special payment terms, for example because your organisation’s policies do not permit advance payments, please feel free to contact us. Together, we will find a suitable individual solution.
How do I know whether an item is available?
All items on our website are available unless it is indicated that the item has been sold out.
How am I sure that my products will be delivered?
All orders placed through our webshop will be delivered directly to your exhibition stand, provided that a stand number has been entered, you have received an order confirmation, and the agreed payment terms have been met.
If you do not yet know your stand number when placing your order, please select the box “I do not know my stand number yet”. Once you receive your stand number, you can add it to your customer account. Simply log in to our webshop and enter the stand number for each of your orders.
Please add your stand number no later than 1 February. Orders without a stand number cannot be delivered.
Should you experience any problems or have any questions during the trade fair, a central service point will be available to assist you. Additional service points can also be found in several exhibition halls. Please have your order confirmation or order number ready so that we can quickly locate your order and resolve your enquiry.
When will my products be delivered?
Unless a separate delivery arrangement has been agreed, we will deliver the rented items to your exhibition stand on the day before the trade fair begins, between 11:00 a.m. and 7:00 p.m. If you are unable to accept the delivery in person, we will leave the items at the stand corresponding to the stand number you provided.
Ice deliveries are made during the trade fair in two time slots: between 7:00 and 9:00 a.m. and between 11:30 a.m. and 1:30 p.m. You can select your preferred time slot during the ordering process.
The initial delivery of glassware will take place either on the evening before the trade fair begins or on the morning of the first day before the trade fair opens. The exact delivery time depends on the progress of the setup work in the exhibition halls. This helps us ensure that the glassware is not soiled during the remaining stand construction work.
During the trade fair, we will exchange used glassware regularly. Our team will usually visit your stand two or three times a day, depending on your requirements. Glassware for the following day will be delivered on the previous evening.
If you require an additional exchange at short notice due to particularly high demand, please contact our team at one of the service points in the exhibition halls or the designated contact person for your hall.
Can I place extra orders during the fair?
During the trade fair, you can order additional items through our webshop at any time. The webshop will show you which products are still available. Once your additional order has been completed and paid for, we will arrange delivery to your exhibition stand as quickly as possible.
If you have any questions or experience any difficulties, for example with payment, you can contact our central service desk or the supervisor responsible for your hall at any time. You can also pay directly by card at the service desk.
As your service partner, we are at your side throughout the trade fair and will do everything we can to find a suitable solution for your request as quickly as possible, helping to make your trade fair a complete success.
When will my order be collected?
We will start collecting your rented items on the last day of the fair at 17:00 PM. If you wish to leave the fair earlier, you can contact us by telephone (phone numbers per hall to be communicated) or approach one of our hall managers (location for each hall to be communicated) so we can pick up your rented items upon your departure. The rented equipment will be your responsibility until the moment it is delivered back to us/picked up by us. Missing equipment will be invoiced afterwards.
Why does the name ‘Ingenico’ appear on my statement instead of Eventura?
Boels Rental works together with Ingenico, a partner that handles payments for our online shop.
Can I change an order I already placed and paid for?
It is not possible to change an order you have already placed and paid for. If you wish to change your order, you must cancel your first order and place a new one online. Your first order will be reimbursed.
I have not received any confirmation. What should I do now?
For every order you place, we send an automatically generated confirmation e-mail. It could be possible that this e-mail landed in your ‘spam’ inbox. If you cannot find any e-mail from us there either, please contact us by sending an e-mail to
prowein@eventura.net.
Where can I find the rental terms and conditions?
The rental terms and conditions can be found
here. We will also send the rental terms and conditions by e-mail when you have placed an order.
Can’t find the right answer or the product you’re looking for?
Haven’t found the answer you’re looking for in our FAQs or the right product in our online shop? Then please feel free to contact us directly.
On our homepage at
www.eventura.net, you’ll find an overview of Eventura’s full range of services. In our ProWein online shop, we only showcase a selection of our extensive range. We’d be happy to look into how else we can assist you.
If you have any further questions, please email us at
prowein@eventura.net or call us on
+49 2831 976660. We’re also always happy to receive your requests, suggestions and ideas for improvement.
